Notion thief7/6/2023 ![]() If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. ![]() Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Any item that is returned more than 14 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Unfortunately, Gift cards are non-refundable.ĭue to the ever-changing nature of the TCG Singles market, trading card singles are also non-refundable. We may also not accept returns for sanitary reasons. Perishable goods such as food and drink cannot be returned. Several types of goods are exempt from being returned. ![]() If you are seeking a refund on an order that has already been posted but returned to us for whatever reason, the shipping portion of your order is non-refundable. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Individual collectible products such as Magic: the Gathering singles will instead have either the aforementioned value OR the current value, whichever is lowest, returned to the buyer in the form of a webstore gift card, and the items returned to our stock.Our return policy lasts 14 days. If an order is not picked up within 60 days of it being ready, the pre-tax value of the order, minus a 15% restocking fee will be returned to the buyer in the form of a webstore gift card, and the items returned to our stock. We don’t guarantee that we will receive your returned item. If you are shipping a valuable item, you should consider using a trackable shipping service or purchasing shipping insurance. Shipping costs are non-refundable.ĭepending on where you live, the time it may take for your exchanged product to reach you may vary. You will be responsible for the cost of return shipping. If your product is eligible for return and you do not live in Winnipeg, you should mail your product to: GameKnight Games and Cool Stuff, 519 Osborne Street, Winnipeg, MB, Canada, R3L2A9 Food stuffs and drinks: for obvious reasons.Bits and Mortar: Once you have received a code for a digital copy of a purchased RPG book eligible for the Bits and Mortar program, you may no longer return that book for a refund.However, we are often able to purchase them again as second-hand product trade in, such as how we buy Magic cards. Collectible singles: Magic singles and similar product cannot be returned.Clearance product: Any item on clearance is considered a final sale, and cannot be returned.Games Workshop battletomes and codexes: These products include a code for a digital redemption, and we have no way of verifying whether this code has been redeemed or not once a book has been removed from its shrink wrap.Because of the unknown contents of these products, once the product is purchased and removed from our sight, we can no longer assure that the contents are factory sealed and not somehow scanned or otherwise determined. ![]() Collectible blind packs: HeroClix, D&D Icons of the Realms, Magic: the Gathering, etc.If they cannot (such as if they'd be used already or gifted elsewhere), the value of the return will be reduced by an appropriate amount. If the purchase of a product has earned the customer bonus points, product or value, those will need to be returned as well. There is a proof of purchase, be it a receipt or purchased under a customer file.If a product has had its shrink wrap removed but the contents are otherwise still sealed, a return may still be possible, but a 15% restocking fee will be applied.The product is fully sealed and unopened.For the majority of our products, they can be returned for either exchange or refund assuming they fulfill the following criteria: ![]()
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